Abbott President’s Award
Presented by CEO Robert B. Ford for leadership contribution to NAVICA.
Olya Androsik · Product Design & Research Leader
Calm, evidence-led design leadership for products people rely on.
I lead the work from customer insight to product decisions, and build the teams and standards that carry it forward. Across consumer commerce, mobile experiences and complex enterprise platforms, I help people understand what is happening, act with confidence and come back because the product is useful.
Selected recognition
Featured in Forbes
Forbes highlighted Home Depot’s simplified online checkout, citing a 20% reduction in checkout time; I led the one-page checkout experience design.
Read the coverage ↗Conference Speaker — ADVATERA
Speaker on design leadership and design operations for European digital leaders.
Speaker profile ↗The record, in numbers
15+years in product design, research & operations
+23%checkout conversion at The Home Depot
22designers led across six time zones at Abbott
160+person design org served by the DesignOps Office at Wayfair
Where I’ve worked
Enterprise scale, regulated stakes, household names.
Abbott LaboratoriesWayfairThe Home DepotAT&TCBREJCPenney × SephoraArriveOne TechnologiesBrady UXUX Design Lab
Selected work
The decisions behind the outcomes.
The customer problem, the research that informed it, the decisions I made with my partners, and what changed as a result.
E-commerce · UX strategy & interaction design
2016–2018The Home Depot · Checkout
My role: Senior UX Architect · Accounts, cart, checkout & Save for Later
Simplifying a high-volume purchase journey through a one-page checkout and a way to preserve shopping intent when customers were not ready to buy.
+23% reported checkout conversion+15% reported revenue from Save for Later−20% checkout time, as cited by Forbes
Healthcare · Product & program leadership
2020–2021NAVICA · Abbott Laboratories
My role: Design Program Delivery Owner · Five-product ecosystem · 22 designers · six time zones
From a blank brief to a national COVID-19 testing platform: connecting the realities of clinical work with the operating conditions for a distributed design team.
5 connected products in one service22 designers led across six time zones at Abbott10K → 100K daily users, two weeks after launch to Sprint 10
E-commerce · Research & interaction design
2015Sephora × JCPenney · Beauty Insider
My role: UX designer, researcher & integration lead · Rewards, samples, account access & checkout
Connecting Beauty Insider rewards to JCPenney’s shopping journey, with alternative flows and testing that made the design decisions visible.
12% → 46% sign-in/up engagement across compared flows42% → 63% sample engagement across compared flows30% → 22% skip rate across compared flows
Design operations · Organizational leadership
2021–2023Wayfair · DesignOps Office
My role: Senior Manager, Product Design & Design Operations · 160+ person design organization · 40+ practice guides
Building the conditions for consistent product work: shared practices, a coherent toolchain, and a migration designed around the people who had to use it.
15% less time spent on design projects30% decrease in development effort$257K annual savings from retiring the old toolchain
Product design · Responsible engagement
2023–2025FIRST90 · Brady UX
My role: Head of Product Design; DesignOps, Strategy & Ethical AI · Onboarding, micro-learning & daily engagement
Helping daily learning build momentum through visible progress and supportive feedback, with autonomy and accessibility built into the interaction model.
25% reported improvement in 30-day engagementAccessible keyboard-operable progress & feedback
Healthcare AI · Proof of concept
2019 · five weeksOVA · Abbott Laboratories
My role: Design direction & concept leadership · AI-assisted IVF support · clinician & data-scientist partnership
A five-week exploration of AI-assisted support during IVF, shaped with clinicians and data scientists and kept within the boundaries of a proof of concept.
5 weeks proof-of-concept developmentCross-disciplinary clinicians, data scientists & design
Career arc
From craft to systems: each role widened the circle.
UX Design Lab, LLC — Director of Design Operations & UX Strategy
Remote from Valencia, Spain
DesignOps and UX strategy across product design, accessibility governance, and AI-ready transformation. Research, testing and application of the Team Capability Engine, an analytics framework for growing design teams, delivered as a consulting service.
Brady UX — Co-Founder; Head of Design Operations, Strategy & Ethical AI
Eight-plus AI-focused client engagements
Built a practice around responsible AI product work. FIRST90, an AI-enhanced onboarding product, reports an improvement in 30-day engagement of 25% — with explainability, recovery, and human accountability designed in.
Wayfair — Senior Manager, Product Design & Design Operations
Built the DesignOps Office · 160+ person design org · led 15+ designers, managers, partners
Built the function from zero: hiring, onboarding, tools, education, governance, and 40+ practice guides. An internal B2B redesign cut business expense 20% and lifted service efficiency 15% within a year.
Abbott Laboratories — Manager, Global Design Operations
Up to 22 designers · six time zones · consumer & enterprise users in regulated healthcare
Built the global DesignOps practice and stewarded a shared design system across 15 country sites that reduced design and development debt by 30%. Helped lead NAVICA from rapid discovery to launch, and worked as the enterprise tooling subject-matter expert with Adobe XD’s product team in 2018–2019, shaping functionality for Abbott’s enterprise rollout.
Arrive — Senior Product Designer / Design Lead
Led six UX resources · desktop, mobile web & native apps · partner integrations
End-to-end redesign of the consumer parking experience across desktop, mobile web and apps, including the integrations that connected partner parking inventory to the booking journey.
The Home Depot · AT&T · CBRE · One Technologies · JCPenney/Sephora
Senior UX Architect and product design roles — IC to people manager
Owned account, cart, and checkout at Home Depot — the one-page checkout lifted conversion 23%, and Save for Later increased revenue by 15% among customers using saved items in the first two weeks. Research, testing and redesign of iOS and Android consumer-credit products at One Technologies: +32% mobile engagement, +20% conversion. The JCPenney iOS rewards work reported 11% greater enrollment and 15.84% greater account linking. Telecom and commercial real estate engagements at AT&T and CBRE built the cross-industry judgment the later leadership roles ran on.
Systems I’ve built
Beyond leading teams: instruments for growing them.
Consulting framework · UX Design Lab
Team Capability Engine (TCE)
Research, testing, and application of the Team Capability Engine methodology by Pavel (Designer of Thought) — an analytics framework that makes design-team skills, alignment, and growth visible through capability diagnostics, mentorship pathways, and evidence-based team development, delivered as a consulting service for design organizations. Execution stops being a guessing game.
Explore the practice ↗Independent research in progress · auroprism.com
Auro Prism
A research thread exploring neuro-inclusive product systems, thoughtful AI, and calm operational interfaces. One concept, Prism Pulse, examines how UX, regulatory accessibility, and SEO signals can be translated into prioritized, human-readable action — without removing human judgment.
Explore the research ↗Capabilities
What I bring to a design organization.
Leadership
Design org building · hiring & coaching · career frameworks · executive facilitation · distributed teams · change leadership
Practice
DesignOps · ResearchOps · product strategy · discovery · design systems · service design · accessibility governance · UX metrics
AI & systems
Responsible AI patterns · human-in-the-loop workflows · explainability & recovery · AI-assisted research and prototyping · complex B2B SaaS
Off the clock: an aspiring boulderer, a passionate mountaineer, and a baker — born in Minsk, raised in Baltimore, now watching the light change over Valencia.