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My Resume

I am an accomplished management professional versed in leading teams, increasing efficiency, and driving organizational success. I am skilled in project management, budgeting, and strategic planning. Proven track record of developing successful strategies to exceed operational goals. Adept in leading diverse teams to reach corporate objectives.

Experience

2021 - present

Wayfair

Senior Manager of Product Design and Operations

  • Established Design Operations Office

  • Owned the strategy and roadmap, tools and techniques, education, onboarding, hiring, roadmap, and implementation 

  • Managed and developed a team of 15+ employees

  • Led high-profile redesign of internal B2B systems, which reduced business expenses by 20% and increased service efficiency by 15% within one year.

2018 - 2021

Abbott Labs

Manager of Global Design Operations

  • Established Global Design Operations Office

  • Successful product launch with over $760 million in sales

  • Led a team of up to 22 designers across six time zones

  • Owned and oversaw the creation, adoption and implementation of a Global Design System

  • Led and owned B2B, B2C, and SaaS product development

2017 - 2018

Arrive

​Senior Product Designer

  • Led the full redesign of desktop/mobile web and app experiences

  • Responsible for strategy, tools, hiring, budgets, and product roadmap

  • Owned all partnership integration User Experience

  • Worked closely with research, product managers, developers, and data teams

  • Facilitated design sprints, and workshops, and hosted in-house UX talks

  • Led a team of 6 Product Designers

2016 - 2017

The Home Depot

​Senior Product Designer

  • Owned the User Accounts, Cart, and Checkout experience

  • Responsible for strategy, tools, hiring, budgets, and product roadmap

  • Led "One Page Checkout" redesign - 23% conversion rate increase

  • Led Save For Later function design and integration leading to a 15% increase in revenue

2015 - 2016

One Technologies

​Senior Product Designer

  • Led the iOS and Android app research, testing, redesign - 32% user engagement rate increase

  • Led Credit Check Plus product research, redesign, and testing - 20% conversion rate increase

  • Led ScoreSense research, testing, and redesign Phase 1 - 42% user engagement rate increase in first two weeks of launch.

2015

JCPenney

UX Designer, Researcher iOS Lead

  • Led the iOS "Rewards Program Link" project, increasing program enrollment by 11%

  • Collaborated with product managers, designers, writers, and developers to ensure satisfaction of business and customers' needs through rigorous user testing and data-driven decisions.

2015

CBRE

UX Designer, Researcher

  • Designed wireframes, mockups, prototypes, and other visuals

  • Developed interactive prototypes for usability testing

  • Facilitated brainstorming sessions with cross-functional teams to generate innovative ideas

  • Developed style guides that defined visual language across all platforms.

2014 - 2015

AT&T

UX Designer, Researcher

  • Developed interactive prototypes for usability testing

  • Designed wireframes, mockups, prototypes, and other visuals

  • Implemented accessibility standards into design processes and workflows

  • Employed agile methodologies to iterate on product designs rapidly

Education

2010 - 2014

BFA, Maryland Institute College of Art

Bachelor of Fine Arts in Interaction Design and Art;

Minor in Sound Art and Game Design;

Dean's List - Presidential Scholarship 2010-2014;

2014

UX Designer, Tekzenit User Experience Design Cohort

The Tekzenit UXD program was an intensive workshop that was generated to teach the fundamentals of user experience design. I learned how to apply UX concepts and tools, like the Mobile First principle, rapid paper prototyping, wireframes, design pitch, site mapping, use cases, user journeys, user research practices, and more.

2019

Human-Centered Service Design Certificate, IDEO U

I specialized in planning and organizing services, people, infrastructure, communications, and materials to improve the quality and enhance interactions between products and customers. I focused on creating human-centered seamless, engaging experiences by integrating human, digital, and physical elements

Let's get in Touch

Calle Luis de Santangel
Valencia, Spain

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